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Conflict Resolution in the Workplace

Do you or your staff……deal with difficult behaviours including:

  • Rudeness
  • Fear
  • Disrespect
  • Aggression
  • Anger
  • Prejudice
  • Frustration
  • A breakdown in communication

…deal with difficult situations that can be:

  • Volatile
  • De-skilling
  • Unpredictable
  • Disempowering
  • Threatening
  • Time consuming

…experience:

  • Conflict between team members
  • Conflict over roles and responsibilities
  • A lack of support, guidance and/or direction
  • Uncertainty about aims, objectives and/or expectations
 Astren can help you deal with conflict situations through high quality inter-personal conflict resolution services and training. We aim to equip individuals with the skills to successfully manage conflict in the workplace.Our training helps you develop:

  • Conflict management strategies and problem solving skills
  • Preventative approaches
  • Successful strategies for containing and defusing conflict situations
  • Techniques to manage and change difficult behaviours

Courses and workshops can be geared towards the training needs of managers and team leaders or those of team members.

Training formats are tailored to circumstances and need. Programmes range from sessions of 1 or 2 hours length to programmes which can extend over days and/or weeks.

To discuss conflict resolution strategies and training needs, call us on 07958 036701 or 07958 036703, or send an email to info@astren.co.uk